Product
Cosmiqube ITSM
Ticketing, incident, change and asset management for internal IT teams.
Current status
On the roadmap and specified, but not yet in development. Nothing is available to use or buy today.
An IT service management platform for internal IT functions that need structure without an enterprise ITSM licence. Currently in planning — the specification is being shaped by the operational patterns we see in our consulting work.
Who it is for: Internal IT teams supporting a few hundred to a few thousand users.
Planned capabilities
What we intend to build. These describe design intent, not shipped functionality.
Ticketing
Request intake across email and portal, with routing and escalation rules.
Incident management
Severity classification, response targets and post-incident review.
Change management
Change requests with approval workflow and a release calendar.
Service catalogue
Defined, requestable services rather than free-text requests.
Asset tracking
A configuration management database linking assets to services and incidents.
Related products
Interested in ITSM?
This one is not in development yet. If it is a problem you have today, tell us — demand from real users is how we decide what to build next, and we will be straight with you about timing.